Privacy Policy | Synaptiq

This Privacy Policy describes how Synaptiq ("we", "us", "our") — operated from 104 Chaiyaphum Road, Si Phum, Chiang Mai 50200, Thailand — collects, uses, and protects personal information submitted through our website and provided in connection with our online courses. We take data handling seriously and aim to be clear about what we do with information we receive.

If you have questions about this policy, please contact us at [email protected].

1. Information We Collect

We collect personal information in the following ways:

Contact form submissions: name, email address, and optional phone number or message you provide.
Course enrolment: name, email address, and relevant background information you share during the enrolment process.
Communications: information you include when you email or message us directly.
Website usage: non-identifying data collected via cookies and analytics tools about how pages are accessed.

We do not collect payment card information directly. If payment is processed, it goes through a third-party payment provider under their own privacy practices.

2. Legal Basis for Processing

Under applicable data protection principles, we process your data on the following bases:

Consent: when you submit a contact form or opt in to communications.
Contract: when processing is necessary to deliver a course you have enrolled in.
Legitimate interest: for website analytics and internal reporting that helps us improve our services.

3. How We Use Your Data

To respond to enquiries and messages you send us.
To manage your enrolment and deliver course materials and feedback.
To send course-related communications — exercise reviews, mentor session details, scheduling.
To understand how our website is used, in order to improve it.
To comply with applicable legal obligations.

We do not use your data for unsolicited marketing. We do not sell your personal data to any third party.

4. Data Sharing

We do not share your personal data with third parties for their own commercial purposes. We may share data with:

Service providers: hosting, email delivery, and payment processing services that operate under data processing agreements and handle data only on our instruction.
Legal authorities: if required by Thai law or a binding legal order.

5. Data Retention

We retain personal data for as long as needed to fulfil the purposes described in this policy, typically:

Contact enquiries: up to 24 months from the date of the enquiry, unless an ongoing course relationship continues.
Course-related records: up to 3 years following the end of your enrolment.
Analytics data: aggregated and anonymised; retained indefinitely in that form.

6. Data Protection Measures

Data transmitted to our site is protected by TLS/HTTPS encryption.
Access to personal data within our team is limited to those who need it to deliver the service.
We use reputable hosting and service providers that maintain security certifications.
In the event of a data breach that affects your rights, we will notify affected individuals promptly and in accordance with applicable legal requirements.

7. Cookies

Our website uses cookies to store your cookie consent preference and, if analytics tools are active, to understand website usage. You can manage your cookie preferences via the consent control at the bottom of our homepage or through our Cookie Policy page, which explains cookie categories and how to control them.

8. Your Rights

You have the right to:

Access the personal data we hold about you.
Rectify inaccurate data.
Erase your data where it is no longer necessary for the purposes for which it was collected.
Object to processing based on legitimate interest.
Withdraw consent at any time where processing is based on consent.
Data portability — receive your data in a commonly used, machine-readable format.

To exercise any of these rights, contact us at [email protected]. We will respond within 30 days.

If you believe we have not handled your data appropriately, you may raise a concern with Thailand's relevant data protection authority under the Personal Data Protection Act B.E. 2562 (PDPA).

9. Third-Party Links

Our website may contain links to external resources. We are not responsible for the privacy practices of those sites. We encourage you to read their privacy policies before sharing any information.

10. Children's Privacy

Our courses and website are intended for individuals aged 18 and older. We do not knowingly collect personal data from anyone under 18. If we become aware that we have done so, we will delete that data promptly.

11. International Data Transfers

Our primary operations are in Thailand. If you access our site from another country, your data may be transferred to and processed in Thailand. We take reasonable steps to ensure that any such transfer maintains appropriate data protection standards.

12. Changes to This Policy

We may update this policy from time to time. When we do, we will revise the "Last Updated" date at the top of this page. Continued use of our website following an update constitutes acceptance of the revised policy. For significant changes, we may notify enrolled learners directly.

13. Contact

Data controller: Synaptiq
104 Chaiyaphum Road, Si Phum, Chiang Mai 50200, Thailand
Email: [email protected]
Phone: +66 89 627 4501